- We are committed to offering you the very best service and the very best product and we guarantee the quality of all products you order from us. You must check the products immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the products you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
- Complaints in respect of service will be reviewed by our customer services department and we promise to respond to you within 48 hours whenever possible.
- Complaints in respect of the quality of the products you receive will be forwarded to our Processing Team for review and we promise whenever possible to respond to you with 48 hours.
- Unfortunately, we are unable to accept the return of any product delivered to you but, if the products ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Tendercuts voucher to the value of the Products that have fallen short of your expectations.
- In Case of any refund subject to the approval of our team it may take 2-3 working days to initiate the refund request and you will receive a refund confirmation message / mail within that period. Please note in such cases, the concerned banks may take 4-7 working days to post a credit to your account